Refund policy

Refund Policy

At XPCRSS, we create and deliver high-quality digital design products for individual creators and brands. Because our products are intangible and delivered electronically, we maintain the following refund policy to keep the process clear and fair for both customers and XPCRSS.

1. Eligibility for Refunds

We may offer a refund in the following situations:

  • You received a corrupted, defective, or inaccessible file.

  • The product was not delivered due to a technical error on our end.

  • You were charged incorrectly or were charged for the same product more than once.

  • The product does not substantially match the description or specifications stated on the product page.

Refund requests must be submitted within 5 days of purchase.

2. Non-Refundable Situations

Due to the nature of digital products, we generally do not offer refunds in the following situations:

  • You changed your mind after purchasing or downloading the digital product.

  • You did not review or misunderstood the product description, features, requirements, or compatibility before purchasing.

  • You purchased the wrong product without contacting us before completing the purchase.

  • You purchased a product that is incompatible with your software, device, workflow, or other requirements that were clearly stated on the product page.

  • You no longer need or want the product after purchase or download.

By completing your purchase, you acknowledge that the product is a digital product delivered electronically. Once the product has been delivered or downloaded, refunds are generally not available for change of mind, incorrect selection, or failure to review the product information before purchase, except where a refund is required under applicable law.

3. Custom Orders

Custom or personalized designs are non-refundable once delivered, except in the following situations:

  • There is a significant error that does not match the agreed design brief.

  • The final file cannot reasonably be used due to an error on our part.

  • The file is not delivered within the promised delivery timeframe due to an issue on our end.

Minor changes, personal preferences, or changes of mind after delivery do not qualify for a refund. Where appropriate, we may offer reasonable revisions instead.

4. How to Request a Refund

To request a refund, email us at xpcrss@gmail.com with:

  • Your Order ID

  • The reason for your refund request

  • Screenshots, files, or other evidence of the issue, where applicable

We will review your request and respond within 48 hours.

5. Refund Process

If your refund is approved:

  • The refund will be issued to the original payment method used for the purchase.

  • Please allow 3–5 business days for the refund to appear, depending on your payment provider or bank.

6. Important Notice for Digital Products

Please carefully review the product description, included files, features, compatibility, requirements, and other information provided on the product page before purchasing.

Because digital products can be accessed, downloaded, or used immediately after purchase, we strongly recommend confirming that the product is suitable for your needs before completing your order.

Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded under applicable law.